We appreciate things happen, but if you cannot attend, then please let us know asap. We have a waiting list and other clients maybe able to use your appointment time.
If you cancel on the day, you may not be offered any future appointments.
If you simply fail to show for an appointment after having received the automated email, then you will not be offered any future appointments unless full payment is made up front. Any deposit paid will not be refunded.
Any deposits paid are non-refundable if you do not show or cancel without giving at least 14 days notice.
If you cancel your appointment giving notice and having paid a booking fee, then please contact us for a refund.